Refund and Return Policy
Effective Date: February 20, 2025

At WOWTOPIC, we are dedicated to providing premium-quality anklets and ensuring your satisfaction. This Refund and Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

By purchasing from WOWTOPIC, you agree to the following policy. Please review it carefully.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Return Period: You may return or exchange items within 30 days of the delivery date.

  • Condition of Items: Products must be in their original condition—unused, unworn, and with all original packaging and tags intact.

  • Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.

Non-Returnable Items:

  • Customized or personalized items

  • Gift cards and promotional items

  • Items marked as “Final Sale”

2. How to Initiate a Return or Exchange

To initiate a return or exchange, follow these steps:

  1. Contact Us: Email us at contact@wowtopic.xyz with your order number, reason for return, and photos (if applicable).

  2. Receive Authorization: Wait for our customer service team to provide a Return Authorization (RA) number and instructions.

  3. Ship the Item: Package your item securely and send it to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once your return is received and inspected, we will process your refund:

  • Approval: If approved, refunds will be processed within 7-10 business days to your original payment method.

  • Partial Refunds: Items that are returned damaged, missing parts, or outside the return window may qualify for a partial refund.

  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange an item for a different size or style:

  • Eligibility: Follow the same process as a return. Specify the item you want in exchange.

  • Processing Time: Exchanges are processed once we receive and inspect the returned item. Delivery times vary based on availability.

5. Damaged or Defective Items

If you receive a damaged or defective product:

  • Report Within 7 Days: Contact us within 7 days of receiving your order.

  • Replacement or Refund: We will arrange a replacement or a full refund at no cost to you.

6. Order Cancellations

  • Before Shipment: You may cancel your order within 24 hours of purchase for a full refund.

  • After Shipment: Once an order is shipped, it cannot be canceled. You may return it following our return policy.

7. International Returns

International customers are responsible for return shipping fees, duties, and customs charges. We recommend using a trackable shipping method.

8. Contact Information

For any questions or assistance regarding returns and refunds, reach out to us: